Engineering & system design
BEARCOM provides engineered communications solutions for medium and large organisations. The services we provide include consultancy, system design, equipment installation and system testing, commissioning and integration services, training and system documentation.
Our experienced team comprises engineers and technicians who are experts in their respective fields and are fully conversant with today’s emerging communications technologies. Our system resume includes projects for leading organisations across a multitude of industries, many who are internationally recognised names.
The system design process
1. Consultancy
2. System design
3. Building
4. Testing
5. Installation
6. Commissioning
7. Integration
8. Training
9. Documentation
10. Technical Support
11. Our engineering expertise
To discuss engineered solutions for your organisation or project call 1800 22 2327 or email:
sales@bearcom.net.au
1
Consultation
The first stage of any successful project is discussion. Thus the beginning of any BEARCOM
design involves the customer meeting with our experienced technical team and their account manager to clearly define their needs. During this stage we will be looking at things that impact on the system including;
· Site limitations
· Desired system features
· Number of radio users
· User & system operational environment
· And critically, budget
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2
Design
After a thorough assessment of your needs and defining the boundaries of the project, our engineering team will design a system solution that meets the set criteria. Using internationally recognised RF protocols the solution may encompass;
· Smartnet
· LTR
· MPT1327
· Conventional
· MDC1200
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3
Building
All systems are built at our engineering workshop in Melbourne, under the watchful eye of our National Engineering Manager. All work is undertaken to high standards guided by our ISO9001:2000 Quality Assured system. All components selected for use in a BEARCOM
system are chosen for their quality and reliability. We are particularly proud of the high quality of our craftsmanship and the reliability of the work we undertake.
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4
Testing
A critical step in the process is factory acceptance testing of the finished system. During this phase BEARCOM
invites the customer to attend our workshop and “accept” the system. All systems are subjected to rigorous testing to ensure their reliability under operational conditions.
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5
Installation
The installation phase can be simple or complicated, depending on the physical site and system requirements. It usually includes installation of cabling, power and antenna systems, prior to the installation of a rack or cabinet mounted system. BEARCOM
has extensive experience at ensuing the installation phase is as a seamless and least disruptive to the customers organisation.
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6
Commissioning
Once installed the system undergoes a second round of testing onsite, to ensure it is performing to the initial design. Final tweaking can done before the customer “accepts” the system onsite.
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7
Integration
In some cases the system may also need to be integrated into existing infrastructure and / or additional equipment, such as alarms and monitoring systems.
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8
Training
To ensure you fully understand and use the system correctly, training is conducted by our engineering team, or the Account Manager. Training is tailored to the customers budget and organisational needs, ranging from informal demonstration to comprehensive training tools and multiple user training sessions. The customer may choose to have both “user” training and “technical” training for those responsible for managing the system.
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9
Documentation
An important part of the project is accurate documentation of all the component of the system, providing user and maintenance information to allow the customer to better manager their valuable investment. BEARCOM
are proud of the high quality of their system documentation.
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10
After-sales support & maintenance
After-sales support is provided for all systems sold. We will also recommend a more comprehensive annual maintenance contract for organisations where their radio communications is critical to their ongoing operations.
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11
Our engineering expertise
¨ Qualified engineers with extensive international experience
¨ ISO9001:2000 quality assurance
¨ Superior quality workmanship
¨ Consulatative & comprehensive design process
¨ Comprehensive after-sales support
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